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Reservation Confirmation

1 Payment Information for Accommodation Fee

Bank Name: Rakuten Bank
Branch: Daiichi Eigyo Branch (251)
Account Type: Regular (Futsu)
Account Number: 7949135
Account Name: “Yu) Gufo” (Yugen Kaisha Gufo)

Please note that bank transfer fees are the responsibility of the guest.

When making your payment, please enter your check-in date first, followed by the name used for the reservation as the payer’s name.
For example, if your reservation is for August 9 and your name is Taro Suzuki, please enter:
“0809TaroSuzuki”

If you are unsure how to change the payer name, you may simply use the name provided in your reservation.
If someone other than the person who made the reservation is making the payment, please be sure to contact us.
Please note that if we cannot confirm payment (deposit or remaining balance) by the due date, your reservation may be cancelled.

2 Changes to Your Reservation & Cancellation Fees

・If you wish to change or cancel your reservation, please contact us in advance.
Note: Changing your dates will require cancelling the current reservation and making a new one. Cancellation fees will apply to the original reservation.

・Changes to the number of guests are accepted up to 11:59 PM the day before your check-in.
If your revised number of guests results in a reduced total cost, a fee will be charged based on the difference in price × the cancellation rate shown below:

・Cancellation Fees:

After payment is made: 10% of total fee

From 21 days before check-in: 30%

From 14 days before check-in: 50%

From 2 days before check-in: 80%

From 1 day before check-in or no-show: 100%

No cancellation fee will be charged if:
The cancellation is made within 7 days of receiving this reservation confirmation, and
At least 22 days before your check-in date.
In case of a refund, the bank transfer fee will be deducted from the amount refunded.

3 Refunds Due to Transportation Disruptions


[Conditions Eligible for Refund]
A refund will be issued only if all of the following specified routes are officially closed:

1.Both the Tomei Expressway Gotemba IC and the Chuo Expressway Kawaguchiko IC are completely closed.

2.The Yamanakako Loop Road (Marimo-dori) is completely closed.

3.The Tomei Expressway Gotemba IC is closed, and both Route 413 from the Kawaguchiko IC and the Fujigoko Road between Kawaguchiko IC and Yamanakako IC are closed.

4.The Chuo Expressway Kawaguchiko IC is closed, and both Route 138 from the Gotemba IC and the Fujigoko Road between Subashiri IC and Yamanakako IC are closed.


[Timing of Closure Verification]

1.Road closures will be determined based on official traffic restrictions as of 9:00 AM on the day of your check-in.

2.Official information from the Japan Road Traffic Information Center (JARTIC) will be used to confirm the status of road closures.

[Additional Notes]

1.If the guest proceeds to the property and uses the facility despite the road closures, no refund will be issued.

2.Events such as snowfall or typhoons are not eligible for refunds unless they meet one of the specific conditions listed above.

3.If a cancellation is made before 9:00 AM on the check-in date, even if eligible conditions are later confirmed at 9:00 AM, cancellation fees will still apply according to our policy.

If you have any questions, please feel free to contact us at the email address below.

info@guforesort.com