GufoRESORT Fuji Yamanakako
Guest Information
Contact Information During Your Stay
◼︎By Email
If you have any questions before, during, or after your stay, please feel free to contact us via email.
You can reply directly to the confirmation email you received from us, or email us at the address below.
When contacting us, please make sure to include the following details:
Your stay dates
Facility name (GufoRESORT Fuji Yamanakako)
Your cabin letter (A–E)
Mail info@guforesort.com
◼︎By Phone (During Your Stay Only)
You can contact us via phone during your stay at the number below.
Please mention your cabin letter (A–E) and the name used for your reservation when calling.
On-site Contact Number – GufoRESORT Fuji Yamanakako
Tel 070-8435-8109
If you are unable to reach us by phone, we kindly ask that you speak to a staff member on-site or wait for a return call.
Reservation Details
Your reservation information is included in the confirmation email we sent. Please refer to that email for the following:
1.Reservation details
2.Assigned cabin (A–E)
3.Keypad access code for your cabin
Check-In & Check-Out
Check-in: From 3:00 PM (unless early check-in was arranged)
Check-out: By 10:00 AM (unless late check-out was arranged)
◼︎Check-In Procedure
This property uses a self check-in system.
A keypad is installed at the entrance door.
Please enter the 8-digit access code provided in your “Guest Information” email, followed by the ✔︎ button.
After entering the code, press the ✔︎ button (bottom right). The door will unlock in about 2 seconds.
To lock the door when leaving, simply close it and press the lock icon button (bottom left).
Note: There is no auto-lock feature.
If the code does not work, please contact a nearby staff member or call us for assistance.
The access code will only be active between your check-in and check-out times. If you arrive early, the code will not work, and you will need to wait outside or in your car. Please arrive after your designated check-in time.
◼︎Check-Out Procedure
When checking out, please leave the door unlocked and simply depart.
Please be aware that additional charges may apply if you stay past the check-out time.
Don’t forget to check for any personal belongings before leaving.
Facilities & Amenities
You can check the full list of available amenities and consumables on this page:
👉 [Link to Equipment & Supplies Page]
◼︎Damaged or Soiled Equipment
If any equipment is damaged or soiled during your stay (e.g., broken glassware or stained linens), please notify our staff before check-out.
On-Site Events
◼︎Bonfire
A bonfire will be held by our staff for about 2 hours around sunset (approximately 6:00–7:00 PM).
Times may vary depending on the season and weather. Please ask the on-site staff for the latest information.
Guests can enjoy roasting marshmallows over the fire – free of charge.
Marshmallows and roasting forks will be provided.
Campfires may be canceled in case of bad weather.
◼︎Pizza-Making Experience
Try making a thin, 25–30 cm pizza in an authentic wood-fired pizza oven! You’ll stretch the dough, add your favorite toppings, and enjoy freshly baked pizza on the spot.
One pizza is provided per cottage.
You may take your pizza back to your cottage. If so, please bring the provided cutting board from your room to the pizza oven area.
◼︎Free Lounge Service
Around sunset (6:00–7:00 PM), enjoy 2 hours of complimentary drinks at the lounge.
Drinks include cocktails, soft drinks, and 100% grape juice (non-alcoholic wine) for children.
・Drinks are prepared individually by staff. Please be patient during busy times.
・While the drinks are free, the number of servings is limited (not all-you-can-drink).
・Expect a few drinks per guest.
・Lounge drinks cannot be taken back to the cottages.
・Alcohol will not be served to guests under 20 years old.
Dog Run
◼︎Operating Hours
The dog run is available during daylight hours between check-in and check-out.
For Guests Staying Multiple Nights
◼︎Towels & Trash
・Towels for the entire stay are provided in advance.
・If you would like used towels or trash to be collected, please place them in a bag and leave them on the porch by 10:00 AM.
・For additional towels or trash bags, please speak to on-site staff.
Important Guidelines
◼︎Noise Etiquette
Please avoid excessive noise.
After 10:00 PM, close windows to reduce noise and enjoy your stay quietly indoors.
◼︎Appropriate Clothing
Yamanakako is cooler than urban areas due to its higher elevation.
Bring warm clothing, especially if you plan to enjoy BBQ outside.
There is no heater on the BBQ terrace.
👉 Check the local weather [here].
◼︎Preventing Frozen Pipes (Winter Only)
To prevent pipes from freezing:
Keep kitchen, bathroom, and washbasin taps set to the hot water position, allowing water to flow in a thin stream (but not enough to activate the water heater).
◼︎Fire Restrictions
Guests are strictly prohibited from starting their own fires, whether using a fire pit or directly on the ground.
◼︎Fireworks
Only handheld fireworks are allowed.
Please enjoy them on gravel surfaces, away from other guests, and finish by 9:00 PM.
Launch-type, fountain-type, or loud fireworks are strictly prohibited.
Do NOT use fireworks on or near the wooden deck or lawn, as they pose a fire hazard.
When a campfire is held, you may dispose of used fireworks in the fire (once extinguished).
◼︎Smoking
Smoking is not allowed indoors, including heated tobacco products.
Outdoor smoking is permitted, but please bring a portable ashtray.
◼︎Barbecue
After BBQ, do not pour water on burning charcoal. Let it burn out naturally.
Do not burn anything other than charcoal (e.g., paper, branches, leaves).
Do not leave leftover food outside – it may attract insects or wild animals.
BBQs are best enjoyed before sunset due to increased insect activity at night.
We spray insect repellent on the BBQ terrace before your arrival. If you’d like additional spray applied, feel free to ask our staff.
◼︎After Using Dishes
Please wash any dishes you use and place them in the drying rack provided.
◼︎Trash Disposal
Please separate your trash according to the labels on the bins.
Cans: Empty all contents before disposal.
Do not dispose of cigarette ashes or butts in the can bin.
Glass Bottles: Remove caps and rinse thoroughly before disposing.
If a bottle breaks, please place the glass in a separate bag and store it safely.
Plastic Bottles (PET Bottles): Rinse and separate the cap and label into “Other Waste.”
Bottles for oil, detergent, sauces, etc., also go into “Other Waste.”
Cardboard: Do not place in a bag. Please flatten and stack it neatly inside the room.
Other Waste: All other general waste (e.g., burnable, plastic packaging, and items not categorized as recyclable) should be disposed of in the “Other Waste” bin.
Spare garbage bags are stored beside the cutlery drawer in the kitchen.
If you need more, please contact the staff.
◼︎Additional Notes
Footwear on the Wood Deck (BBQ Terrace)
Please use the provided sandals or your own shoes when stepping out onto the wood deck.
Do not use indoor slippers outdoors.
Sunken Kotatsu-style Sofa Area
There is a power outlet under the sofa seating area.
Feel free to plug in the provided IH (induction) cooker and enjoy a hot pot meal with your group.